My membership

+ Today's opening hours

  • Ashburton 10am-5pm
  • Balwyn 10am-5pm
  • Camberwell 10am-5pm
  • Hawthorn 10am-5pm
  • Kew 10am-5pm

+ Borrow, renew, return

How to borrow, renew or return items.

Borrow

  • You need a library card to borrow, join online.
  • The loan time is three weeks.

Return

  • Return your items to any of our five libraries.
  • When the libraries are closed, return via the after-hours chute.
  • Overdue items returned through the chute accrue fines until processed the next day.

Renew

Renew items for an extra three weeks.
 

You can renew items three times, unless they are reserved.

+ Your ID and PIN

Your personal login details.

ID

Your library card number or a user name of your choice, is used as a login for:

Speak to staff to assign a user name.

PIN

Your PIN is your date of birth in the DDMMYY format. For example, if you were born on 8 September 1956, your 6 digit PIN is 080956.

+ Email notification service

Register to receive courtesy reminders, reservations, overdue notices and issue slips via email.

To register your email address, login to your library account, then:

  1. Select the tab Personal Details.
  2. Add your email address under Contact Details.
  3. Select the box Receive library notices via email.
  4. Click Update.

Your email address will be used solely to deliver library notifications – and new items alerts if requested.

You can now choose to receive your issue slips via email. If you want this option, staff can set it up for you in person or over the phone.

+ Membership

  • Membership is free and you can join if you live anywhere in Victoria.
  • Membership entitles you to borrow from our five libraries.
  • Temporary visitors to the area may join for a limited period.

Formal identification showing your name and current residential address must be presented.

City of Boroondara Library Service will accept the following forms of physical identification:

  • Drivers’ Licence (or certified copy of Drivers' Licence);
  • Car Registration;
  • Proof of age card
  • Council Rate Notice;
  • Formal Rental Agreement;
  • Health Benefits Card (or certified copy of Health Benefits card);
  • Department of Social Security Card (or certified copy of Social Security card);
  • Bank or Credit Card Statement;
  • Utility Account (e.g. Gas, Electricity); and
  • Any formal letter from Federal, State or Local Government Authority
  • Any formal letter from an educational institution (eg. TAFE, University)
  • Pay slip

Acceptable digital identification:

  • Bank or Credit Card Statement; and
  • Utility Account (e.g. Gas, Electricity)
  • Pay slip

+ Terms and conditions of membership

Members 18 years and over

Loans

  • A membership card must be presented in order to borrow physical items. Members who want to borrow physical items without presenting their library card must show staff formal identification.
  • Members are responsible for any item/s borrowed on their library card. Lost and missing cards should be reported immediately to the library.
  • Members may borrow as many items as they want.
  • The loan period is three weeks and members may renew items three times provided no-one else has reserved the item.
  • When borrowing items, a receipt that shows their due date of return is issued.
  • Loans must be returned by the due date or renewed. Fines apply for overdue items. Refer to the current list of fees and charges in your local library or visit our website.
  • Items lost or damaged while on loan to members must be paid for.
  • The library employs the services of a debt collection agency if loans are not returned and fines paid within 60 days. This incurs an additional charge.

Staying in touch

  • Members must inform the library service of a change of residential or email address.
  • The library sends reminders and overdue notices as a courtesy only. Failure to receive a notice has no impact on a member's responsibility to return items on time.

Digital resources

  • When using the internet, members must abide by the conditions of use and will be held liable for any breaches.
  • E-books and other electronic resources are subject to Commonwealth Copyright Laws or license agreements. They are not to be copied, reproduced, published, adapted, sold, rented, uploaded to a website or distributed in any other form except where permitted.
  • Use of databases, eBooks, and other electronic resources is governed by license agreements between the publishers and the library, and members are required to comply with the terms and conditions of the licenses which can be obtained from the third party provider. Members will be held liable for any breaches of these terms and conditions.

Behaviour in the library

  • Members will be treated with respect and courtesy, and are expected in turn to show respect and courtesy to our staff and other members or visitors to the library. 
  • Bullying, discrimination or harassment will not be tolerated and may result in exclusion from the library.
  • Members must accompany primary school-aged children (12 years of age and younger) and ensure they are supervised at all times. Members must also ensure that children in their care comply with our conditions of entry. 
  • In order to ensure the safety of the children in the library, if a library staff member suspects a child in the library is unaccompanied, the library staff member will:
    • Identify themselves as a library staff member and ask the child if they are with an adult;
    • If an adult is not present, the library staff member will ask the child for the telephone number of their parent or guardian, who will be telephoned and asked to collect the child. The child will be asked to wait in the library until they are collected by their parent or guardian.
    • If the parent or guardian does not answer the phone or does not come to collect the child within a reasonable timeframe, to ensure the safety of the child, the police will be advised.

Privacy and third parties

  • The personal information requested is being collected by Council for the purpose of registering a new member to the library service.
  • The personal information you provide may be used for purposes including, but not limited to supplying you with material and information concerning Council initiatives, programs and services. You can opt-out of receiving communications at any time.
  • The information collected may also be used to update Council’s customer databases to assist Council in discharging its functions or providing services under relevant legislation including the Local Government Act 1989
  • The personal information collected may be disclosed to third parties where a breach of contract has occurred and will not otherwise be disclosed unless permitted or required by law.  If the information is not collected, membership of the library service will not be granted. Requests for access to and/or amendment of the information should be made to Council’s Privacy Officer.
  • Use of library cards by third parties is not prohibited, however, personal details and details of transactions will not be shared with the third party unless a member has informed the library service that they have given permission for specific individuals to have that level of access, and these details have been recorded on the membership record.
  • Members utilising the reservation service will have their name displayed on reserved items, which can be viewed within the library.
  • Services provided by third parties may be subject to separate privacy agreements. Council may disclose information to third party service providers in accordance with these agreements. Please review terms and conditions carefully when entering these agreements, as members will be held liable for any breaches.

By signing your library card, you are acknowledging acceptance of these terms and conditions.

Members under 18 years

To join the library, anyone under the age of 18 must be guaranteed by a parent or legal guardian.  The guarantor is responsible for any use of this card including:

  • Items borrowed
  • Payment of fees and charges
  • Breaches of copyright laws, license and privacy agreements

Loans

  • A membership card must be presented in order to borrow physical items. Members who want to borrow physical items without presenting their library card must show staff formal identification.
  • The responsibility for any item/s borrowed on the library card of a member aged under 18 years rests with the guarantor. Lost and missing cards should be reported immediately to the library.
  • Members may borrow as many items as they want.
  • Guarantors are responsible for ensuring that items borrowed are age-appropriate.
  • The loan period is three weeks and members may renew items three times provided no-one else has reserved the item.
  • When borrowing items, a receipt that shows their due date of return is issued.
  • Loans must be returned by the due date or renewed. Fines apply for overdue items. Refer to the current list of fees and charges in your local library or visit our website.
  • The responsibility for payment of items lost or damaged while on loan to members aged under 18 years rests with the guarantor.
  • The library employs the services of a debt collection agency if loans are not returned and fines paid within 60 days. This incurs an additional charge.  Any correspondence from the debt collection agency that relates to a member under 18 years will be directed to the registered guarantor on the membership record.

Staying in touch

  • Members must inform the library service of a change of residential or email address.
  • In the first instance, all correspondence will be directed to the guarantor.
  • The library sends reminders and overdue notices as a courtesy only. Failure to receive a notice has no impact on a guarantor's responsibility to ensure that items are returned on time.

Digital resources

  • Members aged under 18 years have unrestricted access to the internet through Boroondara Library Service and must abide by the conditions of use.
  • eBooks and other electronic resources are subject to Commonwealth Copyright Laws or license agreement. They are not to be copied, reproduced, published, adapted, sold, rented, uploaded to a website or distributed in any other form except where permitted.
  • Use of databases, eBooks, and other electronic resources is governed by licence agreements between the publishers and the Library, and members are required to comply with the terms and conditions of the licenses which can be obtained from the third party provider.

Behaviour in the library

  • Members will be treated with respect and courtesy, and are expected in turn to show respect and courtesy to our staff, other members or visitors to the library. 
  • Bullying, discrimination or harassment will not be tolerated and may result in exclusion from the library.
  • Primary school-aged children (12 years of age or younger) must be accompanied by an adult and supervised all times. 
  • Adults must ensure that children in their care comply with our conditions of entry.
  • In order to ensure the safety of the children in the library, if a library staff member suspects a child in the library is unaccompanied the library staff member will:
    • Identify themselves as a library staff member and ask the child if they are with an adult;
    • If an adult is not present, the library staff member will ask the child for the telephone number of their parent or guardian, who will be telephoned and asked to collect the child.  The child will be asked to wait in the library until they are collected by their parent or guardian.
    • If the parent or guardian does not answer the phone or does not come to collect the child within a reasonable timeframe, to ensure the safety of the child, the police will be advised.

Privacy and third parties

  • The personal information requested is being collected by Council for the purpose of registering a new member to the library service.
  • The personal information provided will be used by Council for that primary purpose or directly related purposes. The information collected may also be used to update Council’s customer databases to assist Council in discharging its functions or providing services under relevant legislation including the Local Government Act 1989
  • The personal information collected may be disclosed to third parties where a breach of contract has occurred and will not otherwise be disclosed unless permitted or required by law.  If the information is not collected, membership of the library service will not be granted. Requests for access to and/or amendment of the information should be made to Council’s Privacy Officer.
  • The registered guarantor will have access to membership records they have guaranteed, until the member turns 18.  Once a member turns 18, they will be registered as an independent member.
  • Use of library cards by third parties is not prohibited, however, personal details and details of transactions will not be shared with the third party unless the registered guarantor has informed the library service that they have given permission for specific individuals to have that level of access, and these details have been recorded on the membership record.
  • Members utilising the reservation service will have their name displayed on reserved items, which may be viewed within the library.
  • Services provided by third parties may be subject to separate privacy agreements.  Council may disclose information to third party service providers in accordance with these agreements. Please review terms and conditions carefully when entering these agreements. 

By signing your child’s library card, you are acknowledging acceptance of these terms and conditions.

+ Join online

You can join online through our website.

Or you can join at any branch of the library, using an formal identification and proof of your current address.

+ Fees and charges

Fees and charges

Joining and using the library is free, but there are fees for some services.

Fine type  
Overdue fines

10c per day per junior or teenage item

40c per day per adult item

Borrowing rights are suspended if an item or items are:

  • more than 21 days overdue
  • if unpaid overdue fines total $30 or more
  • if overdue fines have been deferred more than 10 times or for more than 6 months
  • you have an outstanding fine that has gone to a debt collection agency.
Debt collection charge $15.50 (in addition to outstanding debts referred to a debt collection agency)
Inter-library loans $5.70 per request (additional charges may apply for loans from libraries outside Boroondara)
Photocopying and printing

20c per black and white A4 copy

40c per black and white A3 copy

$1.50 per colour A4 copy

$2.50 per colour A3 copy

Lost or damaged items

Item type Fine
Lost library card $5
Cases for CDs or DVDs $5.30

For all other items lost or irretrievably damaged, we charge the replacement cost plus an $11.40 processing charge ($3.10 processing charge for magazines).

Charges are effective from 1 July 2016.